If a previously submitted invoice has a rejected status, you must proceed as follows in order to resubmit the invoice (you do not need to create a new invoice. The previously submitted invoice including attachments will be able to be modified and resubmitted as needed)
1. log in to ALTO Exchange
2. From the Dashboard screen, click on the "REJECTED" folder (click on the View Details link)
3. Locate the rejected invoice in the screen and click on the corresponding checkbox under the "Select" column.
4. once the invoice opens:
- Review the rejection information (comment by invoice approver)
- Click UPDATE TO RESUBMIT
Please keep in mind that resubmitting the invoice without making the necessary adjustments will result in another invoice dispute.
4. Make the necessary changes to the invoice, and add a comment if necessary (IF THE REJECT REASON IS NOT MY INVOICE, PLEASE RESUBMIT THE INVOICE WITH A COMMENT). VENDORS ARE NOT ABLE TO CHANGE INVOICE APPROVERS
5. Click submit
If you need further assistance, please contact either the invoice originator or ICG Team at: firstname.lastname@example.org