HOW DO I VIEW AN ERROR MESSAGE ON THE INVOICE?
Upon invoice submission, many validations take place within ALTO Exchange (Purchase order balance, duplicate invoice, etc). If an invoice generates an error during the validation process the system will send an e-mail notification to the person that created the invoice. The error details will not be on the e-mail notification, you will need to access the invoice to view the error message
To view and fix the error:
- Go to the dashboard
- Click on the Saved/Errors Found option
- Select the applicable invoice
- navigate to the Current Errors tab
- Review the error
Fix and re-submit.
NOTES
If the error is :
"The following Purchase Order does not have enough balance" you will need to contact the Purchase order originator and request a change order.
"This invoice is a duplicate" you will need to delete the invoice as that means that the invoice was already submitted (manually or via the system) to your customer for processing